City of Austin Client’s Rights and Responsibilities

Client Rights and Responsibilities:

As a City of Austin Small Business Program (SBP) client, you have the right to expect:

  • Business technical assistance, consulting, and business plan reviews provided at no charge.  Fees may apply for other training program, special services, materials, and publications.
  • Confidentiality of Information:  The City of Austin is required to follow the Public Information Act. However, the city can withhold private information of third parties such as personal email addresses and financial information.
  • Unbiased Recommendations:  SBP representatives will not knowingly recommend the purchase of goods or services from any individual or firm with which any SBP representative has a financial, familial, or personal interest.
  • Non-Disclosure of Trade Secrets: Sensitive trade secrets pertaining to unique facts of your business will not be used to benefit another client of SBP or any SBP representative.  You understand that sensitive trade secret information is information which is not obvious, which is unknown, or which is unique and pertains to new innovations, secret manufacturing and processing procedures or formulas, or any new innovative process.  You understand that it is your responsibility to inform the SBP of any such sensitive trade secrets both verbally and in writing.
  • Assistance, Guidance, Recommendations, and Education:  The BizAid Program is a technical assistance and educational program.  The SBP will work with you on your specific issues to help build your management skills and knowledge.  It is your responsibility to accept and implement any recommendations.  Any recommendations by an SBP representative do not provide any guarantees for your project.  The SBP limits any client whose business is located outside of the Austin city limits or is a nonprofit organization to six hours of technical assistance.

SBP will not: Negotiate on your behalf, Write your business plan, Act as an employee for your business, Guarantee Lending for your business

All information, like tools or templates, developed on you and your business’ behalf by SBP is property of the SBP.

As a SBP client, you are responsible for:

  • Participating in Surveys:  Because this program cares about the quality of services provided, and because it is primarily funded with public support, the SBP undertakes a number of initiatives to ascertain the quality and impact of services provided to you.  Your candid feedback is critical to the long term success of this program. You can expect to receive a survey every six months for two years. Please respond to these surveys.
  • Accepting Responsibility and Waiving All Claims:  In recognition that you are ultimately responsible for the success or failure of your business and that all decisions pertaining to implementing plans and operating your business are solely your responsibility, you hereby waive any claims of damages against the SBP, the City of Austin, the BizAid program, SBP representatives, outside professionals engaged by the SBP, and funder, based on any advice or information provided by the SBP.

Right of Refusal:  The SBP retains the right to refuse service to any client for any reason.

City of Austin Intake Form

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